Commercial Service Agreements & SLAs
Custom commercial HVAC service agreements and SLAs in Nashville. Priority response, scheduled maintenance, discounted repairs, and comprehensive coverage options.
Service Agreements Built for Nashville Businesses
A commercial HVAC service agreement is more than a maintenance contract. It is a partnership between your business and your HVAC provider that ensures your equipment receives the attention it needs to perform reliably, efficiently, and for its full expected life span. At Harpeth Air, we design every service agreement around the specific needs of your building, your equipment, and your business operations.
Our service agreement customers receive priority treatment at every level. When you call with an emergency, you go to the front of the line. When our maintenance technicians visit, they spend the time your equipment needs rather than rushing through a checklist. When you need a repair, you receive discounted rates that can save hundreds or thousands of dollars per incident.
The result is predictable HVAC costs, fewer surprises, and the confidence that comes from knowing your building's climate systems are professionally managed by a team that knows your equipment intimately.
Service Agreement Tiers
Bronze
- Semi-annual PM visits (spring & fall)
- 10% discount on repairs
- Priority scheduling (next business day)
- Basic equipment reporting
- Phone support during business hours
- Annual equipment inventory
Silver
- Quarterly PM visits
- 15% discount on repairs
- 4-hour emergency response guarantee
- Filter and belt replacement included
- Detailed condition reporting
- 24/7 emergency phone support
- Equipment life-cycle planning
Gold
- Quarterly-plus PM visits
- 20% discount on repairs
- 2-hour emergency response guarantee
- Filters, belts & refrigerant included
- Comprehensive reporting with photos
- 24/7 priority emergency dispatch
- Annual system performance assessment
- Capital planning recommendations
- Dedicated account manager
Custom tiers available for specialized requirements. Contact us to discuss your needs.
What Makes Our Service Agreements Different
Many HVAC companies sell maintenance contracts and then deliver the minimum. A technician shows up, changes some filters, checks a few readings, and leaves a form. That is not a service agreement. That is a transaction. Harpeth Air takes a fundamentally different approach.
We learn your building. When we start a new service agreement, we invest time understanding your building, your equipment, your operational patterns, and your priorities. This knowledge allows our technicians to provide maintenance that is truly tailored to your situation rather than following a generic checklist.
We track trends. Our maintenance reports are not just snapshots. We track equipment performance data over time, which allows us to identify gradual degradation before it causes problems. When we tell you a compressor is showing signs of wear, it is because we have data showing a trend, not just a guess.
We communicate proactively. You will not wonder whether your maintenance was done or what we found. We provide timely reports, flag urgent issues immediately, and schedule follow-up work efficiently. Our goal is to make managing your HVAC as easy as possible.
We honor our commitments. When our agreement says 2-hour emergency response, we mean it. When it says quarterly maintenance, those visits happen on schedule. Our reputation depends on delivering what we promise, and we take that seriously.
Who Should Have a Commercial HVAC Service Agreement?
Any business that depends on reliable climate control benefits from a service agreement. However, certain situations make an agreement particularly valuable. If your building has multiple pieces of HVAC equipment, if HVAC failure would directly impact your revenue, if you manage properties for owners or tenants, or if your equipment serves a critical function like data center cooling or healthcare air quality, a service agreement provides essential protection and predictability.
Property managers find our agreements especially valuable because they simplify HVAC management across multiple properties, provide the documentation owners expect, and reduce the time and stress associated with finding reliable contractors for each maintenance visit and emergency call.
Frequently Asked Questions
What is included in a commercial HVAC service agreement?
Our commercial HVAC service agreements typically include scheduled preventive maintenance visits (2-4 per year depending on tier), priority emergency response with guaranteed response times, discounted labor and parts rates on repairs, detailed equipment condition reporting, filter and belt replacement, and access to our 24/7 emergency dispatch. Higher-tier agreements may include refrigerant, extended parts coverage, and annual equipment assessments.
How much does a commercial HVAC service agreement cost?
Service agreement pricing is based on the type and quantity of equipment covered, the tier of service selected, and any specific requirements your building has. We provide customized pricing after evaluating your equipment. Typical agreements range from a few hundred dollars per unit annually for basic coverage to more comprehensive plans for critical facilities. Every agreement delivers ROI through reduced repair costs, lower energy consumption, and extended equipment life.
Can we customize our service agreement?
Absolutely. Every commercial building has unique needs, and we design agreements to match. You can select different coverage tiers for different pieces of equipment, choose your preferred maintenance schedule, specify response time requirements, and add or remove coverage options. We are flexible because we understand that a one-size-fits-all approach does not work for commercial HVAC.
What is the difference between your service agreement tiers?
We offer three primary tiers: Bronze provides semi-annual maintenance visits and 10% repair discounts. Silver adds quarterly maintenance, priority response within 4 hours, 15% repair discounts, and filter and belt inclusion. Gold provides quarterly-plus maintenance, 2-hour emergency response guarantee, 20% repair discounts, refrigerant inclusion, annual system assessment, and comprehensive reporting. Custom tiers are available for specialized requirements.
Need Commercial Service Agreements & SLAs in Nashville?
Harpeth Air is Nashville's commercial HVAC partner. Call us today or schedule service online.